AT&T
Service Not Reactivated After Paying Disconnection Fee

I have AT&T mobile service. I have had them for over three years. I am sometimes late on my payment. I just had my service disconnected for non-payment. My phone would not let me call them to pay but I received an automated message that gave me a phone number to call or use the express pay option. Of course I wanted to use the express pay option as I would have to stop somewhere to make a pay phone call or with someone who had phone service. I made the payment. It notified me to power my phone off and turn back on and it would be reactivated. 5 hours later it has still not been connected. I went to my parents after three hours and talked to the customer service department. She tried to connect my phones. She showed the payment I made but their system would not let her re-connect the phone. Her suggestion was to wait a couple more hours. I told her is this wishful thinking. She said yes. Needless to say I am totally Pissed about the whole situation. I spend over $350.00 a month on their service and yes I was late, but I paid the reconnection fee and expected them to do what they said they would do. Their customer service stinks, their automated way to contact people stinks and I am going to switch services to someone who cares. They obviously don't.

Company: AT&T
Country: USA
State: Indiana

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