Virgin Mobile
Bad service

I have virgin mobile for my cell phone provider, and its pay-as-you-go. So i have an option to charge my debit card whenever im low on money.

So two months ago, i got a charge on my bank statement for $21, but i didnt recieve any credit or anyhting. So i emailed the comany and asked what it was about, and that i wanted my money back. They said they have no record for the charge, so i cant get my money back. So later I emailed them again and asked, hoping for a better answer, and they told me that nothing has changed since the last time i contacted them.

How come they can keep track of my complaints, but not of when they charge me random fees. And in addition they claim to have live costumer service, i've called numerous times and never once heard an option to talk to a person, always a computer.

Company: Virgin Mobile
Country: USA

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