Verizon Wireless
Dropped Calls at Home Led to Termination Fee Dispute

We had been Verizon customers for several years and always had good cell phone service. About 1 year ago we started dropping calls in our house, outside our house and in the general area of our neighborhood. We contacted Verizon and asked them to check it out. Several months went by and we called again. They didn't know why it hadn't been checked out previously but said they would send someone out to the area to check things out. Again no one called so we called them. The response was "yes, there are some problems with buildings in your area so we can sell you a network extender." A network extender costs over $200 and I would like to know why we should have to spend that much money to get good service. The response was that they don't guarantee service at home. On another occasion I spoke to a Verizon rep and she said they should waive the termination fees because of poor service. Well that certainly didn't happen. The minute we closed our account they started hounding us for payment. When we were customers they treated us like gold but the minute we were not they started treating us like deadbeats. Shame on your Verizon!!!

Company: Verizon Wireless
Country: USA
State: Ohio
City: Hamilton

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