Verizon Wireless
Bait & Switch

I had been a person of Verizon Wireless for over 10 years, and terminated my support lately because of their mess along with a Lure & Change. I named to update my intend to an endless strategy where I'd no-limit on calls or information on my Rim. I had been guaranteed that nothing on my plan might altered apart from the calling strategy, which I'd proceed to obtain exactly the same tethering support for my web connection and information plan in the same prices. The worker "inadvertently" disconnected my tethering support, plus they wound up providing me $30 credit for that failure to gain access to the web for months given that they couldn't trigger the service again before next payment period... Their computers would not allow them. Have they heard of an bypass?

Four weeks later, I appear on my statement online-which has got the break down of the costs on my consideration and observe that I am spending about $15 more every month for that same information strategy I'd before... When I named them, the boss described that after they reconnected my service they'd to cost me in the greater information strategy price since which was the necessity at that time they reconnected my tethering support. She stated, "our pcs wont let's alter you back again to the outdated information strategy." Never mind that there's no distinction between your information ideas whatsoever. Then when I stated, "you are showing me that the worker screwed-up, and so I need to spend more every month on her error?" she said, "yes, that's what I am suggesting."

I've now terminated my strategy plus they are getting me $90 for termination and another $2.24 for National Universal Service Cost — that they cost despite the fact that there's no support being supplied... Again, its their computer's problem. After I named nowadays to inquire about the company cost if you find no support being supplied, they stated they'd renounce the $90 charge easily improved my brain and returned for them. Hah. Exactly what a laugh.

I've filed grievances using the FCC and Consumer Reviews... Simply speculate when Verizon Wireless will take responsibilty because of its own conduct instead of proceed at fault their computers.

If anybody has already established an identical problem together, please contact me (anahita-d@hotmail.com).

Company: Verizon Wireless
Country: USA
State: California

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