Qwest Communications
Overcharged for alleged 'free' upgrade

In March I obtained a notice declaring that "Like A respected client we're fulfilling you having a FREE update to Qwest Link Jewelry for 12 months!"

Go right ahead and subscribe to the supposed 'free' update and exactly what does this respected client get? 3 1/2 weeks of excessive costs, numerous telephone calls attempting to correct the mistakes, with no solutions apart from 'it'll be fixed next statement. Oh, meanwhile, spend your statement therefore it does not get delivered to collection.”

The very first month after our 'free improved' our DSL expenses went from $31.99 to $69.09. After it had been allegedly 'fixed' the statement visited $54.99 for just two weeks. On all of 7 calls I had been informed it had been being delivered to another division to be fixed. A few occasions they actually stated there is no such present actually sent (despite the fact that I still possess the mailing having a Promocode that I offered to Qwest each time I named). Once after I requested to get a Boss I had been informed one wasn't accessible which the mistake could not be fixed until I settled my exceptional stability! TERRIBLE customer support as well as insulting sometimes.

Why could I stay with Qwest after I obtain better provides within the email from Obvious and Comcast on the daily schedule?

Thank heavens I maintain comprehensive records of calls while offering. I'm like I've needed to SHOW myself during numerous calls. Exactly what a waste of period and what terrible customer support. Yet another chance then that is it (Really I actually donot understand why I'm actually providing them with another opportunity...).

Company: Qwest Communications
Country: USA
Site: qwest.com

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