Sprint
Customer service

To Whom it my concern:

On March 29th I went to the sprint store to exchange my air card that stopped working for a replacement

Spoke with Keith he said no problem come back tomorrow and pick up a new/or refurbished on March 30th went back to the store on March 30th and the air did not work

After waiting for over an hour they said to go have my computer check. I did on Mach 30th 2 hrs from work at Best Buy they ran a test my computer came

Up cleann I was charged $30.00 for the test. I called sprint spoke with Thomas km485108, Howard C., Robert cm709371, Beverly BE2112247 told them the air was not

Working error coed 691-651 after all the a lot of calls to sprint I felt like they did not believe me and they treated like criminal. Again back to the store on April 5th

Spoke with Roger and he was acting like he owed the store very rude at this point I am losing work again he said he is running another test that I would have to leave the air

Card with them and then come back again. Please refer to all my notes on my account I have lost work, time my computer is running to slow with this aire card

All I want is a replacement but the customer service is awful I cannot not resolve this without a big hassle its ridicules I will cancel my account write a letter to BBB

Not understanding why it such a big deal just to return something that does not work defected you think they cost millions baffled

I pay 66.99 with extra insurance on time every month and still have problems with my air card

Company: Sprint
Country: USA
State: Florida

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