Verizon directory assistance
Disconnects and wrong info, wait time

I've only used the final time attempting to resolve what're today FIVE calls to verizon DA and verizon aid. Every time I had been supplied whether wrong-number or disconnected, subsequently moved twice from 411 to verizon straight wherever I had been positioned on store for 15-20 minutes.

Among The first 411 repetitions I handled stated they might approach the credit but each following mistake was fulfilled with "we can not do this" along with a move back again to verizon. Especially of notice was a "boss" Joan 5592 (in my opinion) who simply replied that used to donot realize telecommunications.

I had been available 30 years which type of customer support shouldn't be accepted. I'd just like a CPUC/FCC issue granted against verizon in addition to credit for 10 needless calls. Thanks.

Company: Verizon directory assistance
Country: USA
State: California

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