Verizon Wireless
Rep Responded to Last Name Kim With Racial Slur, No Apology

So I call Verizon Wireless 1 day ago because the owner of the restaurant can't speak English too well. I speak with a rep. And she ask for my name and I give it to her. Then she says "chink"? And I said no... My last name is Kim. I am Asian and my last name is Kim I don't know how my last name sounds like "chink". I was pissed off, but I still needed to get the internet fixed, so I went on with the phone call. No apology whatsoever, if she did apologize I wouldn't write this right now. Anyways the internet ultimately got fixed for 30 mins - 1 hour and went down all of a sudden without anyone touching anything. I call again and this time I get a very nice rep. And helps me out fixing my internet and it is running fine since then. I call today to speak with a supervisor and the rep said that they are all busy and will call back as soon as they are finished with their phone calls. So... Still waiting on it now.

Company: Verizon Wireless
Country: USA
State: California

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