T-Mobile
Very Poor Customer Service

Iceatra, employee number 0341279, will never answer any of your questions.instead, she will yell over you, blame you, and not listen to any of your concerns.

I have been a loyal T-Mobile consumer for the last few years; however, I will never again use T-Mobile because they do not care about their customers. Tonight, I called T-Mobile because I was receiving unsolicited calls from a private number at odd hours in the night. After speaking to a T-Mobile customer representative regarding my problem, he advised me that I could opt to add a "Family Allowance" option onto my plan and randomly select any number from the phone book and in addition to that number I randomly selected, T-Mobile would block all private numbers from calling me. He advised me that this was a great option to resolve my problem of unsolicited private number prank calls. However, this option included a fee which I did not feel was warranted given the fact that it was a T-mobile number these unsolicited calls were targeting, and on no part of my own or any bad faith on my part were these private numbers calling me. I asked to speak to his supervisor regarding a waiver of the fee. Iceatra, employee #0341279, answered the phone and immediately told me that I was speaking in circles. She refused to answer any of my direction questions, but instead constantly re-informed me that I was "speaking in circles." I asked her why I could not receive a fee waiver regarding this "family allowance" program given that I did not in any way cause this problem, she immediately cut me off and yelled over me to tell me that I was "speaking in circles." She purposely refused to answer my direct, clear, and concise question.instead, she yelled at me, was extremely rude and unprofessional, and continued to avoid all my questions.

Iceatra, employee number 034127, was rude, unprofessional, and refused to help me in any way. I have been a loyal customer to T-Mobile for the last few years; however, this October when my plan expires, I will be sure to switch providers because of this incident.

Company: T-Mobile
Country: USA

  <     >