Verizon Wireless
Bill

HA HA HA I got a bill for $3,300.00 from Verizon. This is supposedly for my daughter using her internet access. Several months ago I asked what this $60 was on my bill and was informed that it was my daughters internet access package. ME: Why is it so expensive? VERIZON: Because u have a corporate package. ME: Huh? THEM: People who own their own business have these services. ME: Why did you sign me up for this one? THEM: IDK ME: Get rid of it! She doesn't need it. Several months later I'm still getting billed in excess of what I should be. Every time I call they tell me my bill is high because of government taxes and late fees thatr compound. So... I complain louder and tell them I want them to itemize this over the phone with me and explain each itemization. They tell me they have still been billing me the $60 dollars. I tell them, "I told your people to shut it off at the store and if you look at her history you will see that she hasn't used it since then". They inform me that they will reimburse me $60 for the last month and FINALLY shut it off. A few days later a kid from Verizon calls to tell me that he has bad news. Verizon is only going to credit me half of the sixty. He explains that because of the TYPE of phone my daughter bought she is obligated to carry a basic internet package which costs $30 per month. I complain that I am a single unemployed mother and cannot afford ANY extras. He tells me it is not negotiable. I tell my daughter she is going to have to give me $30 a month and she might as well start using the internet again seeing as she has to pay for it. THEN I open a bill for $3300.00. I drive to the store to complain. They call customer servcice for me. I am told that they will deduct half the bill and then "kick it upstairs" to see if they can give me a credit for the rest. I give them the number for the new landline I purchased (because no one in my new neighborhood in Bridgewater MA has access to Verizon wireless... There is NO reception... The ad on TV that depicts the army behind you? Crap!). It has now been a week... My phones have all been shut off... And still... No call from verizon. So, I just called them at noon time. The recording told me that I still owe $3300.00. Seems EVERYTHING they say is a lie. When I finally get through to a live person she tells me that her supervisor will call back within a half an hour. That was an hour and a half ago. Someone just told me to lodge a formal complaint with the government communications agency in Boston. I am thinking of calling Help Me Hank. Does anyone have any other advise?

Company: Verizon Wireless
Country: USA
State: Massachusetts
City: Bridgewater

  <     >