Sprint
Awful company

My phone was stolen one day. I called to report it and use the insurance that I had on the phone. The guy was very friendly and suggested I sign up for the family locator plan to see if I could identify my phone's location. That didn't work because it was turned off. So, I asked him if I was going to get charged and he said that he took care of everything and it wouldn't be linked to the new phone that I was going to receive. 4 months later I see that it's on my bill. $5.99/mo for a service that I didn't even use except for that day at the suggestion of the rep. The lady that I was talking to told me that there was nothing she could do because I didn't cancel before the trial period was up. She said that I should have reported it sooner. I told her that I just paid my bill online and trusted that I was being billed correctly. She told me that it was my responsibility to check my bill and make sure it's correct and since I didn't do that I have to pay the charges. I did get them to refund one months charge, but it took 4 calls to complete that because they would tell me they were crediting me, and then it would only be a couple of dollars. My contract is up in December and I think I'll be switching carriers. It's cheaper to get a new phone that way anyways. The phone that I want is $500 with my discounts for upgrade, and it's $299 for new customers. How is that fair, when I've had sprint for about 10 years now.

Company: Sprint
Country: USA
Site: sprint.com

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