Sprint PCS
Unauthorized change of contract terms, ripoff

After purchasing a sprint handset brand new, I found it to be defective. I took it into a Sprint store to have a diagnostic done. This has always been free of charge for the past 10 years I have been a Sprint customer with this same phone number.

This time they wanted to charge me $15, unless I was willing to add an extra $3-4 per month to my bill for "insurance". They then told me that if I didn't purchase the insurance, and if they did find a fault with the handset, there was a $50 fee to replace it. I believe that the $15 fee and $50 replacement fee are only to motivate people to purchase the $3-4 monthly add-on service, especially since these services used to be free of charge. Also, this phone is only 2 months old, and has been taken very good care of, so Sprint should really be providing better service.

I think we'll be switching to Cingular after our contract is up - I'm sick of Sprint's scams and tricks.

Company: Sprint PCS
Country: USA
State: Kansas
City: Overland Park
Address: 6220 SPRINT PKWY
Phone: 9137940000

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