Magic Jack
Doesn't work

The old addage is, "You pay for what you get." And how true that is.

I had problems with Magic Jack from day one. It took 3 dials to get thru, all my calls got disconnected, voice mail didn't work, 911 didn't work and I needed that service one night, etc, etc.

Then my computer crashed and I had a new hard drive installed and it worked like a charm for 3 months.

But, now it's not working at all. The dial pad wont come up, and you can't dial out and you can't receive calls. I've had this for 10 months and it's only worked for 3 out of the 10 months.

They have polite customer service tech's that will walk you thru troubleshooting, but there is never a resolution and I have spent 3 days and endless hours trying to get this solved.

They just keep walking you thru the same steps and nothing gets solved. And if you ask for a new one, they want $39.95 to hold until they get the old one back. The premise being that their honesty and integrity is better than yours. We don't trust you to return the old one even though it's not working and you paid for it up front, but you need to trust us that we won't run your card thru again.

It worked for 3 months and I got my moneys worth, but barely, and I'm going to get another phone service. I had big expectations about Magic Jack and they really disappointed me.

If you think about all the on-line tech support chats that I had because there is no phone number to call and all the problems, it wasn't that great of a deal. Time equals money.

I had recommended this to several people, but I will bad mouth Magic Jack from this day forward.

Don't get it. They advertise heavily but don't stand behind their product.

Company: Magic Jack
Country: USA
State: Illinois
City: Chicago

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