Magic Jack
Terrible experience

I purchased Majic Jack at Best Buy over three months ago. With the support of Cnet, PC mag, etc. I felt secure in this purchase.

WRONG!
From the first day the dependability was questionable at best. Today one call out of 14 has worked. Every time I contact the "Tech chat" they put me through the same actions each time. Different USB port, unplug and plug back in, reformat the Magic Jack port. Seven times I have done all of these things and more. I update every day or two. Who knows if it is a new update. Then again today, same story. I asked for a telephone line to customer service. There is none. I asked to exchange the product. Definitely no. Over 30 days. It has never worked correctly. These are most of the problems I have encounterred:
No dial tone
Dial tone but no response to dialing
Dial number, rings once, silence
Dial, rings, person answers but they can not hear you
Phone does not ring
Sounds of dialing when no one is dialing
Robot voices
Echos
Disconnects
Storage Damaged
Stops computer programs when phone rings

All this and much much more with Magic Jack!

It's magic if it would work.

It does not work properly!

Company: Magic Jack
Country: USA

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