Att
Scam

I have been a Cingular/ATT wireless customer for about 4 years now.in june of I ordered a new Sony Ericcson phone. The phone was rebated $75.00, which is one of the reasons I purchased it. When I submitted the information to secure my rebate, I erroneously omitted some of it. Att`s rebate company sent me a letter notifying me of this fact, telling me what additional information I would need. The letter was addressed to Mr. Ana A. (last name withheld), not Dana A., which is my given name. I promptly resubmitted the rebate form, including the omitted info, along with a letter notifying them of the fact that they had misspelled name, and that all future communications between them and myself be sent tho me under my correct name. Several weeks went by and I received my rebate in the form of two gift cards with my name printed on them. But when I looked at the name on the cards, they read Ana A.! I contacted ATT customer service and was told that they would resend me replacement cards, but that it would take up to an additional 12 weeks to receive them. There was no way that I could present those cards to a merchant and convince that my name is Ana, considering that I was a 42 year old MAN! The service rep suggested that I use the cards towards my ATT account. I was under the impression that a rebate is my supposed to be your money to use as you see fit. I wanted my money to use the money for other purposes, so I resubmitted the info a third time. Nothing happened. After many months went by, I again contacted ATT customer service, at which time I told them of all I had been through trying to secure what was supposed to be my $75.00. The rep personally contacted the rebate company. They assured her that they would resubmit the refund within a month. Again nothing happened. I called Att again in an attempt to get my rebate, at which time a representative told me, that in essence, she could not help me, and that I would have to deal directly with the rebate company. I tried writing again, even threatening to send the matter to my state atty. General`s office, but to no avail. I feel cheated, and robbed. My cellular contract is up in a few months, and despite having satisfactory service from ATT over the last few years, I am shopping for a new cellular carrier. I have heard that the telecommunications industry is the most hated by american consumers. Now I understand why.

Company: Att
Country: USA
Site: att.com

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