AT&T
Terrible company

I am disabled, I live on income that is per Washington state far below the poverty level. I live alone and out in the country where I can afford to live cheaply. I needed an emergency phone, since I cannot afford a land line and a cell I made a choice and began searching the best deals; since I could not go out to a store to talk to someone I used the internet and my land line.

AT&T seemed to be very nice and have the best deals for my income (not being able to afford and not wishing to be locked into a contract) I looked at the 'Go Phone'. I liked what I saw to some extent and proceeded to get help from the 'chat now help agent'.

After over an hour explaining my issues and what I wanted she 'Assured' me she had the answers I went further saying I 'required a guarantee' for any and all money spent as I could not go further without it, she said no problem, that as long as I sent it all back within a month under their terms and conditions which I read (she directed me to them) and agreed too I would get all the money back.

SO of course it did not work out I got my money back for the phone but have spent so far a total of 3 days and almost 13 hours trying to get the rest back (140.00 and some change).

I met all of their terms BUT what they no-one bothered to tell me was that if you buy a Go Phone OR ANY Prepaid phone from AT&T you are NOT entitled to ANY money back on the minutes. When Christine/the rep. Who sold me the package made me the guarantee (I took a snapshot and have it saved) and told me to read the return policy it was not for the Go Phone it was in the regular area for contracts as that is where we were looking for the phone I wanted.

I have explained countless times the situation to them and they said and I quote 'to bad lady those are the rules, I am sorry you were mislead our sales people often do that but there is nothing I can do'.

One guy even said I was crazy and laughed when I asked for a supervisor, when I said I was going to contact the BBB this place and the state attorney general he laughed and gave me his name and ID#.

This story is much longer and uglier but I am literally sick because of all the stress it has caused me, I am going to follow through with the steps to get the word out there I am sure I am not the only one who has been treated like this by AT&T I am making sure that everyone knows how they have treated a disabled poor person who was trying to make her life a little bit safer and now is out the money that I went without to make that happen and will never see and as if that is not bad enough they treat you like you are a piece of garbage.

Company: AT&T
Country: USA
Site: att.com

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