Verizon Residential Service
Overcharging

Two 5 years back I put up my residential bundle with Verizon, including DSL, home with long-distance and DirecTV. This led to a multiple pack bundle, and really should have now been charged appropriately. I've attempted to get hold of Verizon Customer Support on numerous events; but because of the proven fact that I perform exactly the same hours that their payment office is available, I don't possess the luxury of investing 45 units on-hold or being shuffled in one division to a different. Only a little over this past year, I talked with still another CS repetition, who advised me that I ought to have now been charged for multiple bundle, and had been charged for dual bundle. She assured me in those days that she'd correct the mistake; it had been never completed. Again, nowadays, I talked with another CS repetition, who looked over my consideration and decided that I ought to be charged for multiple pack support, and had been charged in the dual pack price. It seems that I've been overcharged $70 monthly for that previous two 5 decades! I had been informed today this could be modified for the following month's statement, I requested to talk to his boss. I had been used in Ms. Fuller, who described the payment mistakes could be modified for the following month, but nothing could be completed about refunding the overcharged amount for that previous two 5 decades. I find this completely crazy, and that I believe that I'm not the only real individual who continues to be handled in this way. Anything must be achieved, and that I will require this to Tampa Bay 9 Information if required! Let us observe how Verizon enjoys coming to the receiving end-of unflattering press interest!

Company: Verizon Residential Service
Country: USA
State: Florida
City: Dunedin

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