Verizon FIOS
Customer Service

I'm now in my eighth day of no phone service - no 911 service, with two young children in my home. I had FiOS installed 8 days ago - I have broadband and TV, but no phone. I've called three times. The first two times, I was promised service within 24 hours. On my third call I was told it was my responsibility to call back tomorrow morning and initiate a "new service order."

Absolutely unacceptable to tell a customer it's their responsibility to fix a problem, that's now 8 days old. If a home invasion happens (which has happened a lot lately in our area) or the house catches on fire, I guess I'll tell them to please hold off until I call Verizon for the third time to fix a service that I've been told twice already should will be working.

The most frustrating thing is that no one at Verizon seems to really care. They just blame it on the "system." How can the management of this company live with itself. Hey mister customer that pays me $100 month, you fix the problem - we're totally inept - blame it on the system.

Company: Verizon FIOS
Country: USA
State: Maryland

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