AT&T
Do not care about their customers

I had lost my phone while moving from New jersey to Colorado in April. I can up the very same day to inform att that i had lost my phone and inform them to suspend my service. Two months later i get a bill for 3000$ informing me that the phone was reactivated for some reason and some idiot has sent N number of text messages from the phone. I call N number of times letting them know that i had complained to them that my phone was lost. It falls to deaf ears and i get a letter from Debt recovery systems indicating that they want to collect the debt that i have to pay to ATT. First i don't understand why i have to pay the charges as i had rightfully let the service provider know that my phone was lost and i had asked them to suspend my connection. I had spoken to an ATT representative almost every month and all they say is that your case is under investigation. Some one will contact you within ten days. But all they do is inform the debt collection agency and they don't event call back to let me know about the situation of the case. I don't know how their business system is going to work when they don't care for any of their consumers.

Company: AT&T
Country: USA
Site: att.com

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