Afni, Inc
Afni Letter Claims $48.52 Owed to Verizon New York After Check

I received a letter from AFNI, Inc indicating that I owe Verizon New York, Inc for the amount of $48.52 for an outstanding bill and that they were retained by Verizon to collect the debt. I immediately called a representative from AFNI, Inc to inform them that the letter was an error. Moreover, I recently received a check from Verizon, Inc with the exact account # in the amount of $60.48. I spoke to a young, unprofessional and belligerent female who refused to listen to reason. She insisted that I was in the wrong and that I must paid the outstanding balance. I was also told by her that my desire to contact Verizon would be futile and that they would simply refer the case back to AFNI, Inc. I later called Verizon to alert them of their mistake and was informed that they would contact AFNI, Inc to inform them of the error. Time will tell if the case will be dropped. The hostile and aggressive behavior exhibited by AFNI, Inc prompted me to file this complaint. A follow-up letter will be sent to the company's president to alert him or her of the lack of professionalism by his employees.

Company: Afni, Inc
Country: USA

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