AT&T
New phone fails to receive calls or texts in Austin

My husband adds me to his AT&T wireless account in May. I have had non-stop problems with my phone and service since. I was a former customer for 6 years, with my new husband a customer longer than that. My 6 year old Nokia has always worked. My 5 month old Samsung is a total piece of crap. It doesn't receive calls. It doesn't receive texts. It never sends texts that it confirms were sent. Four bars = no cell service.

I was told that in Austin Texas there seems to be an abundance of spots where AT&T doesn't work... Of course, my husband's phone works in these spots. Solution: they would be happy to waive the 2 year upgrade requirements, but I would need to pay the difference, plus $75.

Today I got to stop by a store (no help, but I did manage to tell a few customers that they needed to rethink their wireless choice), spend 40 minutes of my time talking to AT&T cust service, and convince 9 co-workers not to use AT&T. Oh, and of course... Write this. My husband, has taken the time to sit on customer service with them, only to be transferred to their warranty department, at which time he was disconnected.

Moral of the story... Once this contract expires, I will run... Not walk... From AT&T. Until then, I will tell every single person I meet about the problems I have had. I am considering having "I hate my AT&T Phone... Ask me why!" Bumper stickers and pins made up.

If you have had AT&T issues, I encourage you to tell everyone you know your experiences!

Company: AT&T
Country: USA
Site: att.com

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