Verizon
Untrustworthy business practice

I have a very bad experience with the company called Verizon. I have been cheated 2 times. First, when I joined a home phone service. Their website said that no initial service charge and I joined. Guess what is in the next bill, I have been charged for the initial service fee. I called them so many times and an operator said ok we will refund no problem. Then in the next bill they refund the long distance call charge. The initial service fee still there. I called them again and they said that we never had any initial service fee waiver. I keep calling an try to prove from their website but basically they really frustrate me and I gave up and I paid and I terminated service. I said I will never have service with Verizon anymore. They lied and very dishonest and do not respect customer time.

Recently I am disconnecting my FIOS internet. I have been with them 12 months. I have the bills and I have paid 12 times. I called and request disconnection on March 17. I joined March 23. I have made sure and stated very clearly on the phone with the customer service that I should not be charged anything as I have paid 12 times. Even the last month I paid full but I just want to go out early. Remember I have paid full for the last month. 2 weeks after I got a bill 49USD. We called initially they can't explain what that is. I believe this is again their tactics to delay and hope that we forget. I haven't forgotten. I called again and they explain that the charge for early termination fee minus the credit as I haven't used up all the service for the last month. So they said 69.99 termination fee minus the credit so we charged you only 49.9. I said thank you sir! This is confirms that VERIZON has doing a dishonest thing. Today I do googling and search for "VERIZON rip off". I was not surprised that there are plenty already. Today I file a dispute to my credit card company that VERIZON has violated the terms of agreement and very untrustworthy. As the customer of Verizon I am very dissapointed with this company billing service. I do not think I will ever come back to VERIZON for any service. I hope their CEO or directors will read this.

Company: Verizon
Country: USA
State: Washington

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