Charter Communications
Terrible customer service

I called Charter to change an appointment. However, since the rep said I wasn't listed on the account I couldn't make any changes. They let me make changes in the first place, the reason the technician was coming out. So the CSR explained that the tech would come out but couldn't make changes because the changes shouldn't have been authorized and I couldn't change the appointment. All the CSR could say was that she was sorry and would not answer any questions and told me that I wasn't listening to her and then hung up on me. Alice should not be working anywhere if she has to deal with the public.

Company: Charter Communications
Country: USA
State: California

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