Charter Communications
Terrible customer service by Cable Company

Charter communications has the most dysfunctional billing practices and customer service of any company ever dealt with by this patron. When my bill arrives I make payments by check, as millions of americans do to make their monthly installments to service providers of internet and cable service. However, 3 out of the last 6 months charter has taken up to 6 weeks to process payment, resulting in cable disconnection 5 times.

The most recent incident charter refused to turn back on my cable, internet and phone unless I paid by credit card. So I paid almost $600 total on a bill that was under 300 dollars.

After I paid by credit card "custormer service", which usually consists of someone in india with such a harsh accent that understanding them requires having them repeat themselves 3 times, scheduled an appointment for a tech to come to my home the following day, a workday in which I took off for this "reconnect". They never showed. I then had to take off the following day and the tech showed up 3 hours late.

After the tech left I watched TV for an hour before hopping on the web to find that it had not been reconnected. This leads up to my current situation in which I still wait for charter. If you decide to take on charter as a service provider then good luck to you. It may seem like a good deal at first but like mother said, If its to good to be true it probably isn't true.

Company: Charter Communications
Country: USA
State: Missouri
City: Saint Louis
Address: 12405 Powerscourt Dr., Ste. 100
Phone: 6362077011

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