Metro PCS
Neglect to refund money after porting number to another company!

Today was the FINAL STRAW. I ported my number over from Metro PCS to another company BACK IN AUGUST because their customer care SUCKS, they are not professional and I got FED UP. I was told by one of the representatives I had to pay my phone bill to keep the phone on while the number is ported, and after that I would be refunded my full amount in 4-6 weeks. Bull$hiii... I have been calling them for MONTHS and they have given me the run around. Speaking to uncountable amounts of so called supervisors that continue to put you on hold for a long period of time and don't come back making you have to call back again and again and again and making it hard to get your problem resolved. Well, today was the final straw. I called Metro and IMMEDIATELY asked to speak to a supervisor. I got someone named "BOB". I wont use this persons name. I told him my situation, and he said "Oh, we resolved this a long while ago, September 13th to be EXACT and we decided NOT GO GIVE YOU A REFUND BECAUSE YOUR NUMBER BEING PORTED TOOK 9 DAYS PAST THE TIME THE PHONE BILL WAS PAID. Thats not true. It took 2 days. So I stated to him why didn't someone tell me this before because if you look at your computer screen I HAVE BEEN CALLING EVERY MONTH and I have always managed to have a case opened... Your customer care people asking me for my credit card number to have it sent back onto my card. He stated he didn't know anything about it, and he would have to look into that. I told him, I don't think this is fair that I have waited so long to not get my refund, not only that but then not being told by someone that you RESOLVED THIS ISSUE WITHOUT NOTIFYING ME OF YOUR FINAL DECISION AND WHY THAT DECISION WAS REACHED. He stated he can't answer that. I stated well, I would like to speak to your boss. He said, "my manager is really busy you will be on hold for a while." I said, I have been EXTREMELY NICE AND PATIENT WITH YOUR COMPANY and having said that, I would like to speak to YOUR BOSS'S BOSS. He told me, "HANG UP AND CALL BACK." What the! @#$ Is this how they take care of their customers? He was really rude and very unprofessional. I need to speak to someone and fast. If there is ANYONE OUT THERE THAT CAN HELP ME PLEASE E-MAIL ME AT Chitown_GA_Diva31 AT Yahoo.com I really need to speak to someone to resolve this problem. Its been entirely too long and i have grown impatient and upset. Thank-you very much.

Company: Metro PCS
Country: USA
Site: metropcs.com

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