American Telecom
Telephone refund is just a phony!

Our criticism is against National Telecom. The customer support broker outlined being in Town of Business, California, 90601 whilst the town and condition. The corporation provided 4 telephones (landlines) with one foundation set that documents voice-mail. You can buy long-distance moments which are put into the telephone and use using the inexperienced LDS selection option. Calls tend to be dropped within the discussion when using the LDS. This provide that people had using the purchase of the telephones was the 4 telephones in the above list with many hundred free moments and discounts of 20 dollars and 50 bucks. We delivered the discounts in December. There is no notice to make use of the free moments t/i 60 times. We'd really had the moments about 76 times plus they simply ended without notice. Oneday I really could utilize them and also the following day I really could not. I named the organization and sent them numerous occasions and was informed these were suppose to end t/i 60 times. I told them the tale plus they ultimately gave me more moments, (free) but again was informed they'd end within 60 times. I've never obtained the discounts possibly and informed them that aswell. I'd submitted the discounts in 12-06 and named the refund organization and was informed the issue was with National Telecom. Obviously National Telecom stated it had been the discount company. The refund company mentioned I'd submitted anything properly, and also to provide them with additional time to solve the problem with American. I've named the refund business numerous occasions and therefore are informed each time to provide them additional time. They stated they're simply obtaining discounts paid from July 'July and periodically at that. She stated that American had an issue (wouldn't sophisticated) so when I questioned if it had been a legitimate problem, IE were they going broke? She stated she didn't understand, but when they did, I'd not obtain the discounts. She also stated it was an enormous issue plus they were receiving calls daily about that same problem. I'd prefer to understand who otherwise is having this problem and aspire to view it published on the Web criticism site-so we might understand what is certainly going on.

Company: American Telecom
Country: USA

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