Verizon
Refused to refund my money

I had wanted to switch service over to Verizon VoiceWing. I was told by voicewing that they would take card of everything and I need not call Vonage to cancel.

After my number was transfered over to Voicewing, I watched my checking account.in November I was charged for Vonage. I called and they told me that my wife had to call because the account was under her name. I let it go for a while and then called back in December and got the same response. I finally told my wife to call and they refused to refund the month of November and part of October. They told her that the account was still available for our use. I then proceeded to call back and raise Hell. I told the stupid Indian (or what ever they were) customer service rep that the line was not available because the number was switched. The wind up was that Vonage refused to refund the month and a half because we called too late. I threatened to write an editorial in the paper about them, which I will do. I then explained that if nothing is done to my satisfaction, I will proceed with legal action and they told me to go right ahead. Whatever you do, do not get Vonage service. I am also going after my new company and speak to them about their policy of not contacting Vonage to cancel.

Company: Verizon
Country: USA

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