Electronic Transaction Supplies
Unfair business practices!

I have been having issues with this company for years. They routinely call our office and ask whoever answers the phone to "verify the shipping address" for supplies that we have never requested. Every time I attempt to cancel the order or to return it I am told that that we "approved" the order by giving the shipping address. I have tried several times to get them to stop sending me supplies to no avail. We have a fairly high turnover of staff, so everytime someone new answers the phone, they give out the shipping address and here comes another package. Last summer this situation came up again. I tried to return the package, but again was told that it was the "second part" of a previously committed order. So I paid the invoice and told them not to ever send me another package. Two months later I received an invoice. When I checked with them, they said it was for another package sent out two months after the last one I had paid for. I have not received any other shipments and do not have any boxes that match the invoice # on the bill. I have tried repeatedly to clear this up but I am always told that "Tony" will get me proof that the package was received by us and then I hear nothing until I get another bill. The only thing they have been able to tell me so far is that the package was supposedly signed for by an employee that had been fired a week prior to the supposed shipment being received. They are now threatening us with a summons for collections, but I refuse to pay for something I do not have and did not want. I also sent a letter to the company addressed to the President, but have heard nothing on that either.

Company: Electronic Transaction Supplies
Country: USA

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