International Paper Supplies
Fraudulent telemarketing of overpriced supplies and billing scam

I received a shipment of paper and ink ribbons that I was unaware of. I called IPS to inquire and they said they spoke with an employee who authorized the shipment. I told them that even if he did, I did not need the stuff and they said I could return it.

When I questioned the employee, he told me that the caller said it was time to restock the supplies for the credit card machine and they needed to verify the type of machine and the shipping address. He was under the impression that it was pre-arranged.

I also checked the supplies and determined that they are not correct for the credit card machine in my store.

I contacted UPS to pick up the box. When they came, they said that I needed a shipping label from the sender in order to return it.

I called IPS again to ask for a shipping label and now they are telling me that I must pay the shipping charge and a 20% restocking fee. The invoice cost is $283.70. I asked to speak with a supervisor and got "Gloria" in the collections department. She reiterated the terms. I told her refused to pay anything at all, that I am placing the box in the corner and they can come and get it any time they want at their expense. I also told her I would file a complaint.

She said she will call me back to let me listen to a taped recording of my employee lying to them about his authority.

Company: International Paper Supplies
Country: USA
State: Illinois
City: Franklin Park
Address: 10601A Seymour Avenue
Phone: 8666939989

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