Boost Mobile
Service broken for days, phone locked after switching carrier

Boost Mobile broke my service 7 days ago. I tried to fix it with Apple, who eventually said I need to call Boost. Boost said it was just an outage, but I checked online and no outages were reported. I called the Boost store where I live and she said there were no outages. I tried to use my phone and it would not work.

I started getting service elsewhere, and it was a pain to get the necessary information. Boost said they had to call my phone. I told them that they had messed up my service and the phone did not really work now, but they insisted on calling it. It did not work, I was hung up on multiple times, and they finally gave me the information I needed.

Then, while I was activating my service elsewhere, Boost locked my 3-month-old 64 GB iPhone to their company, so now they are trying to force me to stay after they messed up my service, lied to me and never fixed it. Now Boost Mobile is giving me the runaround: they will not fix my service but also will not let me take my new phone and go somewhere else.

Company: Boost Mobile
Country: USA

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