Aerials East Colorado Springs
Aerials Lack of customer service, Poor communication, Not good with handling children

I took my 4 year old daughter here in the Spring of 2012. While there were a couple instances where I did not experience the best customer service, I always chalked it up to the fact that they were a busy place and communication was not their strong point. We decided in January to enroll my daughter for a 8 week session in preschool gymnastics. Last week, my daughter went into her class and was quite excited to go.

About halfway through the class, I see a woman whom I have never seen before pulling my daughter out of the gym by her arm. My daughter was visibly upset and crying. As a mother my heart sank, not knowing if she was injured or in trouble, I met the woman at the gym door and asked what happened, she then proceeded to raise her voice and berate me in front of all other parents standing around that my daughter could not finish the class and I had lost my spot as the last class was last week. I told her I was unaware that the session was over the week before, she was very rude in saying we sent you an e-mail. (I did receive an e-mail but the last class date was not clear at all.) I asked if I could pay for my daughter to finish her class and was told I could not - the class was full.

I then asked to speak with the manager and she condescendingly informed me she was the manager. As I was walking away with my daughter in a full on meltdown, the other owner/manager met me at the front desk and said we can see if we have another class that meets her needs. I said, "no, I am not happy with the way this has been handled." As I walked out of the door, he did not apologize nor seem to care about how this impacted my daughter or myself.

This place lacks customer service and most certainly should not be in a business that deals with children. I am a teacher myself and would never recommend this place to anyone, let alone ever take my children here again. They are more interested in communicating when they need your money then communicating when sessions end and when they start.
This experience has affected my daughter's self esteem, it seems ridiculous that my daughter would have had been kicked out of her class due to my mistake. Not a very good thing when we drive by there and my 4 year old daughter reminds me that was the place that "kicked" her out of class.

Company: Aerials East Colorado Springs
Country: USA
Address: 1459 Woosley Heights
Phone: 7195509209
Site: coloradoaerials.com

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