Rixen
Cable Wake Parks Breach of contract, unfair trade practices, extorsion

WakeSport Ranch was sold a Rixen system for its cable park by Cable Wake Parks, its American distributor. Rixen is a company that developed the cable ski system 50 years ago, in 1961. The sales contract included the equipment itself, installation, and the necessary training for a total of about 400,000 U.S. Dollars. What has ensued for the past year is case where Rixen has fallen way short of its contract obligations, in addition to being ridiculously difficult and uncooperative to deal with.

1. During the sales process, Cable Wake Parks grossly misrepresented this product and its maintenance.

2. The installation of the cable system was not fully completed by Rixen.

3. Rixen/Cable Wake Parks supplied incorrect drawings on how to construct the anchors.

4. Maintenance training for this complex machine was totally inadequate, if not completely non-existent.

5. The equipment has experienced numerous and serious mechanical failures.

6. Some components of the Rixen equipment were installed incorrectly, resulting in serious mechanical failure.

7. Rixen refuses to warranty its product.

8. There is a near total lack of service and support from Rixen and/or Cable Wake Parks.

9. Cable Wake Parks has abandoned this account, stating that WakeSport Ranch needs to deal directly with Rixen in Germany.

10. Spare parts are not stocked in the U.S. As purported by the American distributor, Cable Wake Parks.

11. Spare parts have been difficult to obtain from Rixen.

12. Rixen continues to send bills for things that were not specified in the contract.

13. Rixen REFUSES to negotiate on ANY of the above items, or even take responsibility for any of its mistakes.

To top it all off, WSR discovers - after the equipment is delivered and 95% paid for - that Rixen has implemented a "disabling timer" in the system that shuts down the equipment after 200 hours of operation. Rixen must provide the secret password in order to continue operation for further blocks of 200 hours.in effect, Rixen threatens to sabotage the equipment if the customer does not comply with any and all of its demands, while refusing to correct or even negotiate on any of the issues at hand. The practice of disabling customer equipment by any means is highly illegal, as shown by numerous court cases and rulings.

In short, WSR was sold a Ferrari, expected at least a Chevy, but was delivered a 1961 Volkswagen Beetle instead - an antiquated, maintenance intensive, clunky, piece of machinery that is dangerous to operate and maintain by any modern standards. WakeSport Ranch has had enough of this abuse and we refuse to tolerate the business practices and tactics of this German company and its American distributor. These matters will be up to the legal system to determine the outcome. Any future customers should be aware of these two companies business practices.

Company: Rixen
Country: USA
City: Dachau
Address: Rudolf-Diesel-Str. 9
Phone: 0049813154700
Site: rixen-cableways.com

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