Sports Authority
Not honoring clearance price on items

We were at Sports Authority and needed heavy socks for boots. I found three identical pair of socks in a clearance bin but only one of the packages were marked as $4.97, regular price was $12.99.

When we went to check out, all of the socks rang up at $13.99 ($1.00 more than the regular price tag) and the cashier refused to adjust the price and suggested that we or someone else must have put the clearance tag on the one pair. I was ofcourse furious and very embarrased at her accusation.

She called a manager who also refused to alter the price, then the store manager (Jim) suggested that someone put the socks in the bin and one of the clearance tags had been put on the socks, then also refused to alter the price on the two pair that didn't have clearance price tags on them, even though the three were identical!

I'm really frustrated about this because anywhere you go, the retailer will adjust prices if there is a mistake, obviously Sports Authority doesn't care about being fair to their customers.

I'm waiting to hear from their district manager at this point.

Company: Sports Authority
Country: USA
State: Kansas
City: Wichita
Address: 2441 N Maize Rd
Phone: 3167228300

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