X-tremeScooters.com - Alpha Products International, INC
X-tremeScooters.com - Alpha Products International ripoff - promises refund as result of their error - then won't pay

I purchased a scooter from one of their authorized dealer on 20 May. Product is good and dealer is great with service and advice.

On June 13, (during warranty) the controller (brain) went out. The dealer steered me to X-tremScooters to obtain a new controller.

A support ticket was initialized and they agreed to mail me a new controller under warranty. I requested express shipment and agreed to pay an extra $ 31.45.

I received the controller five days later via normal USPS shipping (I still have the box). I notified them on 6/16 and received a message the next day from Chad Hoffman saying they were sorry for the error and would "find out what is going on".

On 6/28 I received another message from Chad Hoffman Stating "Your refund is being processed for the shipping that you paid for - it should be done in a few days.

On 6/29 I had not received the refund and posted a message stating that I would challange the charge with my credit card company.

The final reply from a Bruce Albee was "OK thanks and have a nice day". No refund has been received to date 7/12.

Company: X-tremeScooters.com - Alpha Products International, INC
Country: USA
State: Iowa
City: Newton
Address: 910 N. 19th Ave. East
Phone: 6417879220

  <     >