Time Warner Cable
Duplicate Billing

Time Warner Cable of New York made a duplicate charge to my bank account and debited me twice for the same bill. When I notified Time Warner Cable they told me not to worry, their Finance Dept. Would reverse the charge and although I engaged in a live chat with their service representative, and was in contact with 3 other representatives over the course of five business days, they insisted that my account had not been debited twice because the Finance Dept. And their system said so, even though my bank account had in fact been debited. They denied the fact that my account had indeed been debited twice and told me it was not their problem but the bank's problem. I contacted the bank and they reimbursed me for Time Warner's error and filed a claim against Time Warner Cable of New York.

Company: Time Warner Cable
Country: USA
State: New York
City: New York City
Site: timewarnercable.com

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