Time Warner Cable
Cable Card - Scientific Atlanta DVR

I have purchase my own DVR and obtain a cable card from Time Warner. When I try to hook up the DVR I am transferred to Buffalo New York who refuses to pair my purchase DVR with their cable card even though the DVR that I purchased is exactly the same as the ones that Time Warner uses in Fremont NE. They say, they will not pair it because it might be stolen. I had the seller on the line with me who indicated that I purchase the DVR. I told the local office I purchased DVR and needed to rent the cable card which they gave me with a tuner. I contacted the FCC and they said this needed to be dealt with by the local authorities. All I want is my DVR hooked up to cable TV so I can move my cable box back upstairs. Calls to local Time Warner customer service gets me sent to New York.

Company: Time Warner Cable
Country: USA

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