Dish Network, EchoStar Communications Corp
Told Free Receiver Replacement, Then Charged Monthly VOD Fee

I received a letter telling me that my original model receiver "is being phased out and will soon no longer work." Then they offered "Because you have been such a loyal customer, we're replacing your receiver at no cost or commitment to you."

There was no fine print or any mention of a charge so we had the receiver installed.

Next bill came with a $4.98 a month fee for "Dish VOD Service". I called and was told that was what I would have to pay each month for the service of the new receiver.

I pointed out that nothing about that fee was mentioned anywhere in their offer and asked for an address where I could write to appeal. They said there was no mailing address but I could contact them at feedback@customermail. Dishnetwork.com.

I have made a complaint to the Washington State Attorney General's Consumer Protection Division.

Company: Dish Network, EchoStar Communications Corp
Country: USA
State: Colorado
City: Englewood
Phone: 8003333474

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