Dish Network
Billed 200 Dollars for Receivers After Told Not to Worry

07/06: Upgraded from standard definition to hi-def service. Contacted Dish for disposition of old SD receiver. Reply-would send return shipping kit. Kit never received, contacted Dish again-Reply - quot;Don't worry about it". Odd! Stored old SD receiver 3 months to assure wasn't charged for it, then discarded the receiver.

11/07: Canceled Dish contract. Dished informed me they would send shipping kit for return of HD receiver & LNB. I received the kit and returned the items. Two weeks later I received another kit, supposed it was a duplicate.

01/08: Received a Dish bill for $200; 1 LNB & 1 SD receiver! Contacted Dish. Their reply - No recourse, owed the bill. Contacted Dish again telling them they could check the bill of lading to prove I shipped the LNB. That charge was rescinded. I then was transferred to a supervisor then to an exec on the SD receiver charge. Her explanation: My conversations of 07/06 did not relieve me of liability. They assumed I was still using the old receiver. The second shipping kit I received in 11/07 was for the SD receiver. They were partially correct about their assumption; I used the old SD receiver 3 months for a boat anchor.

Company: Dish Network
Country: USA
Site: dishnetwork.com

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