Nationwide Warehouse
Terrible customer service, poor communication between staff

After several months of our livingroom set being on layaway, we finally paid off the balance which was a total of $1003.83. The sectional was $599. The table set was $199. The two egyptian lamps were a total of $158. These items were scheduled to be ordered and delivered to our house the last week of September.

We received a call from nationwide stating that the delivery truck had made it to the store but our furniture was not on it, and that we had to wait 10 more business days.

I called and spoke to someone on October 12, who told me that the company no longer made the sectional in beige (the color we ordered). The woman asked me if I wanted it in black. I told her no and that we would come in to make another selection.

When we arrived at the store, we saw nothing we wanted, so we asked for a refund. They told us that they would not issue a refund, but we could choose something else in a higher price range but we would have to deduct something from our previous order to cover the difference.

We chose a new sofa and loveseat, which totaled $799, which meant that we had to give up our lamps. The man behind the counter added to lesser value lamps. We chose the ivory color and scheduled delivery for saturday 10/17.

The sofa, loveseat and tables arrived at 9:30pm. The driver told me that the glass to the tables were in the back of the truck and he would deliver them the next day. I called the next day to see when they would come, the driver told me that the glass had actually broke and he would bring the lamps but they did not have the ivory color. They only had burgunday and green. I chose burgundy and they were delivered 9:30 sunday night. They told me the glass had to be reordered and it would come on the 25th.

I called the 25th and some woman told me, the glass would come friday. I called friday and the same woman told me the glass would come saturday. Here it is Sunday and no glass!!!

Company: Nationwide Warehouse
Country: USA
State: Maryland
City: Capitol Heights
Address: 9100-A East HamptonDrive
Phone: 3013360645

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