DISH Network
Robo-Signature Form Led to 24-Month Commitment and $350 Cancellation Charge

I signed up for DISH Network in May. I was a previous customer and cancelled after my son went to college. I just wanted to restart it for the summer while my son was home, and I was extremely clear with the representative about that. He kept assuring me that was what I was getting, and I agreed to a $44/month plan, rather than paying $9 less if I had committed to a long-term agreement. He offered a new receiver and again, I confirmed this wouldn't trigger a long term commitment. After the installer was there, I signed a one-page form saying I had received the equipment and making reference to a customer Agreement. It turns out the Customer Agreement contained an option for a 24-month commitment or $99 for the equipment. I was never provided that option and I was never told that taking the equipment (even though I had an old receiver that worked) would trigger the long commitment. Now I am out $350 for a cancellation charge. How does a company survive if their business model is defrauding customers?

Company: DISH Network
Country: USA
State: Colorado
City: Englewood
Address: P.O. Box 6631
Site: dish.com

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