Asurion
Charged $199 deductible after purse theft claim

I work in a bar and my purse, along with everything in it was stolen. It's a sickening feeling. After cancelling bank cards and such I had to file a claim for my cell phone.

Asurion pretty much robbed me again.

They made it extremely difficult to file a claim first of all. It took 3 days to be completed. I had to send them an affidavit, proof of purchase (which was loooong gone after almost two years) a copy of my phone bills and more. That's fine. Whatever. I'm glad they're secure in that sense. However, I had to pay them a $199 non-refundable deductible to get my phone replaced! SERIOUSLY??!?!

I only paid $99 for the phone to begin with. And all the years I've had AT&T I've paid my insurance and never once used it. For them to turn around and charge me and extra $199 is ridiculous. I feel like I've been robbed all over again. Thanks Asurion. You suck.

Company: Asurion
Country: USA
State: Arizona
City: Phoenix
Site: phoneclaim.com

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