Gift Card Mall
Birthday Dinner Gift Card Never Emailed, Reps Were Rude

This company purports to offer a gift card service that would benefit those who wish to send a gift card to a loved one on a special occasion. Yet they end up causing nothing but frustration, anger and hurt feelings between the sender and the recipient. My daughter fell prey to this scam in her well-intended effort to send a dinner gift card for one of our favorite restaurants in Tampa, Florida, for my 74th birthday. Wow, did that backfire. She advised me to be on the lookout for an email that never came.

First, when she called to find out why it wasn't sent, she got a runaround: "We still have 6 hours to send it today." Then, when it was not received, I called the 800 number and got a very rude reception and the statement "Sorry, we can't do anything. She'll have to call." Well, she did, and was given a runaround again, delay after delay. So I finally called them again, and once again I got a different, rude and somewhat nasty person who told me that as the recipient, I have no business calling them and that they have to speak to her. Can you imagine her embarrassment at having to continually prod this outfit, when it is obvious they never intended to send anything in the first place?

I have advised her to immediately call her credit card company and file a dispute of the charge before it is put on her statement. We cannot let non-caring folks take advantage of those of us who care for one another by exploiting our pocketbooks to further their profits. It is just basically wrong, and every one of us who is duped in this manner needs to make everyone else aware, so that they might be spared the aggravation, embarrassment and dismay of creating a mistrust of all online businesses. Caveat emptor. I am hoping this report will enlighten others before they make the same mistake!

Company: Gift Card Mall
Country: USA
State: California
Phone: 9252269990
Site: giftcardmall.com

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