Visa
Vanilla Visa Possible visa gift card scam?

My Visa gift card had $150. When I went to use it, there was nothing on it. I called Visa and they gave me the runaround. I finally reached the lost/stolen card section and they gave me such a hard time, but admitted the cards they issued in my batch were faulty. Since it was bought months ago, my mom didn't have the receipt and without a receipt Visa won't even look at it even thought they admit it's their fault.

The Visa people were so adamant and rude, I was in tears at the end of hours on the phone. This was not what my mom wanted when she bought me the gift card. Not only was I embarrassed when I tried to use the card, I'm left feeling totally frustrated when Visa didn't honour it.

I dislike gift cards, yet I constantly get them as gifts. This is the second time this has happened to me with a gift card and I can't believe a company as big as Visa is able to screw up on a product like these gift cards and have the customers pay for their mistake.

I wonder how many other people are stuck with a card that cost $150 and got absolutely nothing in return. Visa made an incredible profit on us last Christmas.

Company: Visa
Country: USA
Site: visa.ca

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