Power Home Remodeling Group
Window Install Left Cut Floor Joists Unsupported for Two Months

Please read! This is an honest review of how this company treats you and your home. They could be doing this to your elderly mother's home!

I was initially approached by PHRG while walking through my local wholesale club. We set up an appointment for them to come out even though we had our minds made up not to purchase windows. We are very construction oriented and are in the midst of remodeling our first floor. My husband is a contractor and does high-end custom flooring installs. They spent 4 hours giving a fantastic presentation and sold us on 4 windows and a sliding glass door. The price was outrageous, but if the windows and the install were that great, then why not? The next reassessment was a couple of weeks later, and he showed up 2 hours late...

This was the start of the downhill disaster. I can get over someone being late. But the installers showed up and did not call ahead as promised (no big deal); we were home expecting them. They were not prepared with the correct materials, so they used our pressure-treated lumber to install the sliding glass door. Each person prior to the installers knew that our previous slider had a substantial amount of rotting wood. We were assured from day one that this would be covered. When the installers removed the old door, they saw the amount of rot and what needed to be replaced. They tried to tell us that we had termites in addition to the rot. This was not the case, but certainly a nice thing to tell a homeowner, right? Anyway, the door was ordered 2 inches short lengthwise, so they thought it was appropriate to just shim it out with 1x pine.

If this was not bad enough, we then walked down to the basement, where they had cut 4 floor joists in order to replace a 5' section of the sill plate. The joists are all just hanging there with no support; they did not shim them up and re-secure them to the sill plate. Also, the installer needed to cut the band board where our deck attached to the house in order to replace the sill plate. He cut each and every bolt that was holding it to the house in a 12' section and never re-secured the deck to the house! They pulled up an exterior deck board that also showed some rot and did not replace it either. Let me remind you that we were told this was all included in our $8k bill. They also told us that they broke our small basement window while replacing the sill but pretty much said it was our problem. He left his entire mess in the basement for us to clean up.

As if the sliding door was not enough of a headache, the four windows were left completely unfinished on the inside; I could see daylight through them! The windows were not square in the openings even though they were ordered 1/4" short all the way around, as they were supposed to be. Because they left them unfinished and expected that we would just build extension jambs for them, they were not caulked and sealed as we were told at the time of sale. Not to mention that they were subcontractors! I don't mind that, as usually they have much more knowledge, but we were told that each and every person who steps foot in our house is on the PHRG payroll and an immediate employee of Power. Clearly not the case.

That evening after the install, a quality control guy came to our house. I pointed out my concerns, and he said, "I have worked here for 5 years and I have never seen a job left unfinished like this!" Straight out of the employee's mouth! He assured me that they would be in contact ASAP to finish the job. Two weeks later someone finally came back out. He was as rude as you can imagine, unprepared, and certainly not there to fix anything then. So I have to wait 4 more weeks for someone to come out. They are supposed to be replacing 6 of the 8 window sashes because they were handled poorly prior to install and the grids are crooked and out of place.

I can go on and on about the poor handling of our job. They removed the old windows and laid them in the grass, and the sun baked the lawn and killed it for the entire summer. They cut the floor joists and left my floor unsupported for 2 months. Three weeks after the install, the screen door on my slider is rusting already, and I was told by PHRG that "it's just the way it is." Obviously they entered my house as if it was a construction site, and they made sure to treat it that way by leaving their trash and their incomplete work for my husband and me to deal with. I am completely disgusted with this company and will do my part to make sure that no person I know will ever use them!

Company: Power Home Remodeling Group
Country: USA
State: Pennsylvania
City: Chester
ZIP: 19013
Address: 2501 Seaport Dr., First Floor
Site: powerhrg.com

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