Home Depot
Improperly Installed Windows and Patio Doors, $8,142.49 Order

My husband and I ordered 5 windows and 2 patio door replacement windows from Home Depot on June 28. They started the installation on July 6. The installers left a total mess for me to clean up, including metal scraps left all over my patio and deck. They were supposed to clean up, clean the windows, and explain to me how the windows worked as far as cleaning, but they did not. They were here about 10 hours and were rushing to get through. There were parts on the sliding doors that were not put on, and others put on incorrectly. One bedroom window had to be replaced because it did not fit, but they installed it anyway. We are still waiting for another bedroom window to be replaced as I type this.

We complained of air coming in through the sliding glass doors and some windows, so they came back and recaulked around them, which did not help. We have been waiting for approximately 1 month for someone to come to our house and check the air coming in. Nobody has called us back yet. I really believe they were installed improperly, and I will not pay for them until they are. This has been the worst customer service I have experienced in a while. The total cost of the windows was $8,142.49.

Company: Home Depot
Country: USA

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