SmartFax
Unable to Cancel, Had to Dispute Charges to Stop Autobilling

Signed up for free trial in February, never really used service so can't speak to reliability, started trying to cancel in mid-July. They have a 'Cancel' button on their website, takes you to a screen to input your account info, and then you get a message saying the the 'Process failed, please call us at (877) 762-7815 to complete this request'. I call, push prompt for Customer Service/Sales, listen to hold music for over fifteen minutes, hang up in frustration. Repeated this process five times over the last month, have never gotten a working web page or a person that answers phone. Disputing charges with credit card provider at this point since I can't cancel any other way. Definitely do not recommend signing up for their 'free' trial, because you will probably not ever be able to cancel with them.

Company: SmartFax
Country: USA
Phone: 8777627815
Site: smartfax.com

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