AT&T
Switch Fee Quoted at $45 but Billed $65, Supervisor Hung Up

I called AT&T to switch my service to a new home and to get a price on the switchover. I was told, and have a confirmation for this information, that it would be $45.00.

When I received my bill, it was $65.00. I just got off the phone with Alex, the supervisor at AT&T, to let her know the problem and told her I was more than willing to pay the 45.00 (even though I only moved 15 minutes from my previous dwelling), but not the 65.00 as it was not my mistake, and she said no and hung up on me.

I find this lack of professionalism, especially from such a conglomerant like AT&T appalling and unacceptable. Now, I must pay the extra or have an outstanding balance for their mistake. If it was a misquote by one of their employees, do not hold the customer responsible - correct the employee so it doesn't happen again, but keep me happy so I remain satisfied with my service.

But no, it was instead handled in the most infantile of ways - by saying no and hanging up on me. It's just unbelievable.

Company: AT&T
Country: USA
State: Georgia
City: Atlanta
Address: PO Box 530006

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