Consumer Safety Technology
Monthly Fees Varied and Long Hold Times Reaching Support

I was a client of intoxalock for two years. I was forced to sign a lease, and forced give them my credit card information so that they could take my monthly payment. According to the lease, my monthly payment was to be the same every month. This was not the case however... CST assessed additional "cleaning fees", and "shipping fees". I never knew each month how much they were going to take out of my checking account.

In addition, when I needed to reach someone at CST, for example, to schedule my next monthly check-in, many numerous times, I was on hold for 30 minutes. I had NO choice but to wait. There was a deadline for scheduling those monthly appointments.

Each time I called, I was put on hold, where I was subjected to their "hints/tips" for using the intoxalock in cold weather, even in july. And the recording would repeatedly interrupt itself to tell me there was an unusually high call volume and to please be patient. Over, and over, and over.

The "customer service" person would finally take my call and talk in a tone as if I was doing something wrong.

Company: Consumer Safety Technology
Country: USA
State: Iowa
City: Des Moines
Address: 10520 Hickman Road, Suite F

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