AT&T Uverse
No Bills Received, Service Shut Off and Long Hold Times

Since initiating service on March 21, I have yet to receive a bill to pay. Because of no bill, no payment has been made in spite of monthly phone calls to AT&T customer service informing them of this. Each time, a customer service rep (first there was Stephanie, then additional ones sometimes exceeding 4 calls to AT&T a month) has been much less than knowledgeable. AT&T, at the end of May, shut my service off - all because payment hasn't been made because bills have not been sent. In addition and when I called needing my service turned back on, the customer service agent stated the bill at an astronomical amount not even remotely close to what it should have been. After much discussion, the bill was actually reduced by over $125. Each time and when calling, on-hold wait time exceeds 18 minutes with some times, the phone call being disconnected. In addition, I subscribe to cable TV with AT&T. Most channels volume fluctuates as you watch the particular channel and from channel to channel. I called AT&T tech support and they were unaware of that issue (which is difficult to believe). The only answer Shaneika, the tech support person, could offer is sending me a new box with the promise that all shipping of the old box would be included - surprise - it was not. I suspect that my account will be billed for shipping of the old box back and another 20 min on hold phone call next month. If this is what customer service has come to, no wonder why our economy is down the tubes. Do not subscribe to AT&T for internet and TV - it must be THE worst customer service in the industry.

Company: AT&T Uverse
Country: USA
State: Georgia
City: St Simons Island

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