Time Warner Cable
Took money from my Checking account w/out autorization

On May 3rd i contacted Time Warner to see what offers for cable tv they had. To begin with the customer service rep. Was extremely rude and made fun of the fact that he used words i didnt understand. At the time i was dealing with a crying baby and 2 barking dogs, so it wasnt that i didnt understand him, just couldnt hear too well. Then he asks me for a checking account number and assures me that nothing will be charged to my account. Hours later my account had been charged $165, without my concent, in addition this caused my rent check to be returned, with a charge of $35 from the back, and $105 from my apartment complex. To top it all off, i contacted them several times, and got the run around only to be told that i would get the original $165 back in 2-5 business days (still no credit to my account) and i was S.O.L. For all the other fees this had caused me to aquire. The only thing the call center rep could offer was this: "well if you were a customer, i could credit your account with the other amounts, but seeing as you are not, theres nothing i can do for you". Great service provided by Time Warner.

Company: Time Warner Cable
Country: USA
State: Texas
City: Austin
Address: 12012 N Pac Expy
Phone: 5124855555

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